Aurelius Alabaster Round 2-Tiered Chandelier 48‘’

Dimension:

2-Tier 48"

Chandelier Body: 48" diam., 27¾"H
Minimum Height: 32½"
Maximum Height: 102½"
Canopy: 8" diam., 1¼"H
Chain: 6'L
Cord: 12'2"L
Alabaster Panel: 2"W x 15½"H (each)
Weight: 191 lbs.

Specification：

Material: Steel, Alabaster
Finish: Lacquered Brass, Matte Black ,Polished Nickel
Number of light sources: 22
Type of Bulb: 40W max. E12-base bulb. Bulbs included
Voltage specification: 110v-240v (available)
Power type: Hard Wire; Professional installation recommended
Certification: UL / CE / SAA
Warranty period: 2 years
Purpose: Hotel, Restaurant, Dining room, Bedroom, Living room
Shipping Time: This item will be shipped by sea and delivery is expected in 25-30 days
FREE SHIPPING On All orders.
Customized: You can easily customize the size, finish color, number of light sources, hanging wire length, etc. Simplify the customization process and communicate directly with designers online.

Note：

Contact us if sloping or vaulted ceiling.
Requires installation by a licensed electrician.
Certified to Damp UL electrical standards.
We always check and pack all goods carefully before shipping. We are always responsible for our products during the warranty period and support customers after sale.

Please feel free to contact us by email when you have any questions.

Refund & Return Policy

Thank you for shopping with Grace Lamp. We are committed to providing premium lighting products and exceptional customer service. Please read the following information carefully to understand how we handle cancellations, returns, and refunds.

1. Order Cancellation

Orders Not Yet Shipped:

Orders canceled within 24 hours of purchase: Full refund.
Orders canceled or modified after 24 hours but before shipment: 5% handling fee of the order total will apply.
Orders Already Shipped but Not Yet Delivered: Cancellations will be processed as a return, and a 15% restocking fee will be deducted from the refund.

2. Return Policy

Return Window: We accept return requests within 30 days of delivery. We have return processing centers only in the United States and China, so all returns must be sent to one of those designated addresses.

Note: Custom-made products and light bulbs are not eligible for return.

Return Conditions

Defects or Shipping Damage: If your product arrives with a manufacturer defect or is damaged in transit, we offer a 100% refund, including return shipping. Please notify us within 48 hours of delivery with clear photos and/or videos for validation.
Personal Reasons: If you return a product for reasons such as incorrect size or change of mind, you will be responsible for the return shipping cost. Items must be unused and in original packaging. Refunds will be issued after inspection, minus the shipping cost.
Non-returnable Customized Options：Slope-ceiling adapters, extended rods/chains, non-standard sizes/finishes.
Damaged on Arrival：Report within 7 days with photos/videos; we replace parts or full fixture and cover return shipping if a pickup is required.

3. Refund Processing

Once the returned item is received and inspected, we will process your refund within 10 business days. You will receive a confirmation email once the refund is complete.

4. Exchanges

We do not offer direct exchanges. Please return the item and place a new order. Custom-made products are not eligible for exchange.

5. Custom Orders

Orders for custom-made items cannot be canceled once confirmed and entered into production.

6. How to Initiate a Return

Contact Us: Email service@gracelamp.com or reply to your order confirmation email with:

The name and quantity of item(s) to return
Reason for return
Preferred resolution: refund, exchange, or store credit
Return Authorization: Wait for our customer service team to send you the approved return address and instructions.
Important: Do not ship to unauthorized addresses. Refunds or exchanges will not be processed if sent to the wrong location.
Prepare the Package: Ensure items are unused and packed in their original packaging with all components included.
Ship the Package: Take photos of the item and packaging (inside and outside) before shipping. Return shipping is at your expense unless there is a quality issue. Use a trackable method and consider purchasing shipping insurance.
Quality-Related Returns: If approved, we will reimburse your return shipping. Email the shipping receipt and tracking number to service@gracelamp.com.

Contact Us

Email: service@gracelamp.com
Phone: +1 (213) 468-9813

Service hours: Monday–Friday, 9:00 a.m.–7:00 p.m. Pacific Time (PT), excluding public holidays.

At Grace Lamp, we are committed to delivering your lighting/furniture safely and on time. Please review our shipping policy below before placing your order.

Order Processing Time

Standard items: Processed within 1–3 business days
Estimated Delivery Time

Small items (under 32" W): 5–8 business days via UPS, FedEx, or DHL
Large furniture (over 32" W): 4–8 weeks via ocean freight with final-mile truck delivery
Orders with multiple items may arrive in separate shipments.

Shipping Costs

We offer free standard shipping on most orders to the continental United States.

Shipping Coverage

We ship to the continental United States. For Alaska, Hawaii, Canada, U.S. territories, and international destinations, custom shipping arrangements may be available — please contact us for details.

Delivery Requirements

An adult aged 18 or older must be present to receive the delivery
Please ensure the delivery path is clear and accessible
For large items, confirm that furniture can fit through doorways, hallways, and elevators
Split Shipments

If your order contains multiple items, they may be shipped separately based on size, availability, or shipping method. You will receive tracking information for each shipment.

Order Tracking

Once your order ships, you will receive a tracking number via email. For large freight items, tracking updates may be limited until the item reaches the local delivery carrier.

Contact Grace Lamp

Our customer support team can help with product questions, order updates, returns, warranty requests, and delivery concerns. Please use the contact form on this page or contact us directly.

Our Company:
GRACE LAMP LLC,
Company Address:
245 E Colfax Ave
Denver Colorado 80218

Email: service@gracelamp.com
Phone: +1 (213) 468-9813

Service hours: Monday–Friday, 9:00 a.m.–7:00 p.m. Pacific Time (PT), excluding public holidays.

HELP WITH YOUR PURCHASE

FAQs

A little clarity, before you choose.

Is this item available, and when can I expect delivery?

Availability and lead times vary by product, finish and delivery location. After you place an order, we confirm the processing time, shipping method (air or ocean freight, as applicable) and estimated transit time with you before proceeding.

For timing on this item, use the form to check with our team. See our Shipping Policy for delivery details.

Can I return a product if it is not right for me?

We accept eligible return requests within 30 days of delivery. Custom-made products and light bulbs are not eligible for return. Items must meet our return conditions, and costs may apply.

Please contact us for authorization before sending anything back. Read our Return Policy for eligibility, exclusions and fees.

What should I do if my order arrives damaged?

Please contact service@gracelamp.com as soon as possible with your order number and clear photos or videos of the item and packaging. Keep the original packaging while we review the issue.

Our team will advise on the next steps under our Return Policy.

Does the product require assembly or installation?

Assembly requirements vary by product. Some fixtures need their components or decorative pieces fitted before installation. Please check the product details or ask us about the specific item.

For hardwired lighting, we recommend installation by a qualified electrician.

Can I customize the size, finish or hanging length?

Tell us your preferred dimensions, finish, hanging length and project requirements. Our team will confirm the available options, pricing and lead time before you order.

Custom-made items have different cancellation and return conditions. Please review the Return Policy before confirming your order.

Will I see product photos before shipping?

Once your product is ready, we share photos for your confirmation. We arrange shipment after you have reviewed and approved them.

You can also select “Request real product photos” in the form to ask what photos are available before ordering.

How will I track my order?

We email your tracking information once your order ships. Orders with multiple items may arrive separately, with tracking for each shipment. Freight updates may be limited until the shipment reaches the local delivery carrier.

How do I choose the right size for my space?

Share your room dimensions, ceiling height, table or island size, and any photos or product links. Our team can help you compare the available sizes and hanging lengths for your project.

Please email reference photos or plans to service@gracelamp.com.

LET'S TALK DETAILS