At Grace Lamp, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we’re here to help.
30-Day Return Policy
We proudly offer a 30-day return policy on eligible items.
You may request a return within 30 days of delivery.
To qualify for a return, the item must be:
- Unused and uninstalled
- In its original packaging
- In resalable condition
- Complete with all included parts and accessories
Non-Returnable Items
The following items are not eligible for return:
- Custom-made or personalized products
- Made-to-order lighting fixtures
- Clearance or final sale items
- Installed, altered, or used products
- Products missing original packaging
- Items damaged due to improper installation or handling
Return Request Process
To initiate a return, please contact our support team at:
Please include:
- Your order number
- The reason for the return
- Photos of the product (if applicable)
Our team will review your request and provide return instructions if your return is approved.
Please do not send items back without contacting us first.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The product has a confirmed manufacturing defect
We recommend using a trackable shipping service, as GraceLamp LLC is not responsible for lost return shipments.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Please provide:
- Photos of the product
- Photos of the packaging
- Photos of the shipping label
Our support team will review the issue and work toward an appropriate resolution.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.
Order Cancellations
Orders may be cancelled before processing or shipment preparation begins.
Once an order has entered production or shipment processing, cancellation may no longer be possible.
Exchanges
At this time, exchanges are handled as a return followed by a new order.
If you need assistance selecting a replacement product, our support team will be happy to help.
Contact Information
Email：service@gracelamp.com
Phone: +1 6236984231
Our Company:
GRACE LAMP LLC,
Company Address:
245 E Colfax Ave
Denver Colorado 80218
Service Hours: Monday-Friday 9:00 am-7:00 pm
Time zone：Los Angeles (GMT-8)
