2-Year Limited Warranty
At GraceLamp LLC, we stand behind the quality of our lighting products and are committed to providing reliable customer support.
We proudly offer a 2-year limited warranty on eligible lighting fixtures purchased directly from our website.
Warranty Coverage
This warranty covers manufacturing defects in materials or workmanship under normal residential use during the warranty period.
Eligible warranty issues may include:
- Electrical component failure
- Structural defects
- Defective hardware
- Non-working parts upon delivery
- Manufacturing-related issues affecting normal functionality
If a product is determined to have a covered defect, GraceLamp LLC may provide replacement parts, product replacement, or another suitable solution at our discretion.
Warranty Period
The warranty period begins on the original delivery date of the product.
Coverage applies for:
2 Years from Delivery Date
Proof of purchase or order confirmation may be required for warranty claims.
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Damage caused by improper installation
- Damage caused by misuse, accidents, or modifications
- Improper voltage or electrical issues
- Cosmetic damage occurring after installation
- Damage caused by unauthorized repairs
- Commercial or non-residential use unless otherwise stated
- Light bulbs unless specifically included
Natural variations in materials such as alabaster, marble, wood, or handmade finishes are not considered defects.
Installation Responsibility
All lighting fixtures should be installed by a qualified licensed electrician.
GraceLamp LLC is not responsible for damages or issues resulting from improper installation or incorrect assembly.
Warranty Claim Process
To submit a warranty claim, please contact our support team with:
- Your order number
- Description of the issue
- Photos or videos showing the problem
- Supporting documentation if requested
Please contact:
Our team will review your request and respond with next steps.
Replacement & Resolution
Depending on the situation, GraceLamp LLC may:
- Provide replacement parts
- Ship a replacement product
- Offer technical assistance
- Provide another reasonable resolution
Warranty solutions are provided at the discretion of GraceLamp LLC.
Limitation of Liability
GraceLamp LLC shall not be responsible for indirect, incidental, or consequential damages related to product use, installation, or inability to use the product.
Contact Information
Email：service@gracelamp.com
Phone: +1 6236984231
Our Company:
GRACE LAMP LLC,
Company Address:
245 E Colfax Ave
Denver Colorado 80218
Service Hours: Monday-Friday 9:00 am-7:00 pm
Time zone：Los Angeles (GMT-8)
