Frequently Asked Questions
1. Where do you ship?
GraceLamp currently ships within the United States.
Some products may ship from our U.S. warehouse, while certain oversized or specialty lighting fixtures may ship from our warehouse in China depending on inventory availability and product type.
2. Do you offer free shipping?
Yes. GraceLamp offers free standard shipping on all orders within the United States.
3. How long does shipping take?
Most orders are processed within 1–5 business days.
Estimated delivery times:
Standard lighting: 5–12 business days
Oversized chandeliers or large fixtures: approximately 4–6 weeks
Delivery times may vary depending on product size and destination.
4. Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking details.
5. Do your products come assembled?
Most lighting fixtures arrive partially assembled for safe transportation.
Installation hardware and instructions are included when applicable.
Professional installation by a licensed electrician is recommended.
6. Do you offer a warranty?
Yes. We provide a 2-year limited warranty covering eligible manufacturing defects under normal residential use.
For warranty assistance, please contact:
📧 service@gracelamp.com
7. Can I return my order?
Yes. Eligible products may be returned within 30 days of delivery.
Returned items must be unused, uninstalled, and in original packaging.
Please review our Return & Refund Policy for complete details.
8. What payment methods do you accept?
We accept secure payments through major payment providers, including:
Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
Shop Pay
All payments are securely processed through encrypted checkout systems.
9. Are bulbs included?
Bulb inclusion varies by product.
Please refer to the product description and specifications section for details about bulb compatibility and included components.
10. Can your lighting fixtures be dimmed?
Many of our lighting fixtures are compatible with dimmer systems when used with compatible bulbs and dimmer switches.
Please check individual product specifications before purchase.
11. Do you offer custom lighting?
Some products may support finish, size, or configuration customization depending on the design.
Please contact our support team for custom project inquiries.
12. What if my order arrives damaged?
If your order arrives damaged, please contact us within 7 days of delivery and include photos of:
The product
The packaging
The shipping label
Our team will review the issue and assist with a suitable solution.
13. How can I contact customer support?
Email：service@gracelamp.com
Phone: +1 6236984231
Our Company:
GRACE LAMP LLC,
Company Address:
245 E Colfax Ave
Denver Colorado 80218
Service Hours: Monday-Friday 9:00 am-7:00 pm
Time zone：Los Angeles (GMT-8)
📧 service@gracelamp.com
Our support team will do our best to respond within 1–2 business days.
